- ONE TIME PURCHASE MICROSOFT HOW TO
- ONE TIME PURCHASE MICROSOFT INSTALL
- ONE TIME PURCHASE MICROSOFT UPGRADE
- ONE TIME PURCHASE MICROSOFT ANDROID
- ONE TIME PURCHASE MICROSOFT PC
ONE TIME PURCHASE MICROSOFT INSTALL
Internet access is also required to access documents stored on OneDrive, unless you install the OneDrive desktop app. For Microsoft 365 plans, internet access is also needed to manage your subscription account, for example to install Office on other PCs or to change billing options. Internet access is required to install and activate all the latest releases of Office suites and all Microsoft 365 subscription plans. Learn more about the differences between Microsoft 365 and Office 2021 in Office Support, or use the comparison chart to help you pick the right Office version for your needs.
ONE TIME PURCHASE MICROSOFT UPGRADE
One-time purchases don’t have an upgrade option, which means if you plan to upgrade to the next major release, you’ll have to buy it at full price.
ONE TIME PURCHASE MICROSOFT PC
Office 2021 is a one-time purchase that comes with classic apps like Word, Excel and PowerPoint for PC or Mac, and does not include any of the services that come with a Microsoft 365 subscription. With a subscription, you get the latest versions of the apps and automatically receive updates when they happen. Microsoft 365 also comes with services like 1 TB of OneDrive storage, 60 Skype minutes per month and Microsoft chat and phone support.
ONE TIME PURCHASE MICROSOFT ANDROID
The apps can be installed on multiple devices, including PCs, Macs, iPads, iPhones, Android tablets and Android phones. If you'd like to report a bug in Windows, see Feedback Hub.Microsoft 365 is a subscription that comes with premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher and Access (Publisher and Access available on PC only). Related topicsįor more about Microsoft Professional Support (pay-per-incident), see Support for business.
ONE TIME PURCHASE MICROSOFT HOW TO
Visit How to provide tax exempt documentation to Microsoft Customer Support Services to learn about tax exempt documentation submission. If I'm a tax exempt customer, how do I submit tax exempt documentation for Professional Support? Have your order confirmation number available as proof of purchase to access the remaining incidents. If you don't have access to the Microsoft account used to purchase the 5-pack, contact us. The person who purchased the 5-pack left the company. Incidents expire within one year of purchase. When you submit a new incident, you'll need to log on with the same Microsoft account used to purchase the 5-pack of incidents. What information do I need to submit an incident using my 5-pack? Customers may request to close a case before it's resolved however, the billing status of the incident is at the discretion of Microsoft. Am I guaranteed a solution?Īlthough our support professionals will make best efforts to resolve your issue, Microsoft cannot guarantee to resolve all issues, due to the diversity of our customers’ computer configurations. The billing status of an unresolved case will be at the discretion of Microsoft.
If the support professional is unable to deliver a solution, you'll be notified and the case will be closed as unresolved. The incident will be closed after the support professional has delivered one or more suggested solutions to you. The support professional will agree on the definition of the problem with you when you raise the support incident. What's considered an acceptable solution to the problem? Visit for your credit card billing questions. What if I have billing questions about my credit card purchase?
Is there anything that Professional Support doesn't cover?ĭeveloper support for Office 365 add-ins, APIs, and so on, including Microsoft Graph For more info, search for your product to review lifecycle eligibility. Microsoft Professional Support incidents cover the entire product lifecycle (both mainstream and extended support). How can I tell whether my product is still in lifecycle and eligible for support? If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. Professional support incidents can be supported 24 hours a day or during business hours until they’re resolved. Response time will be between 2 and 8 hours, depending on the severity of the incident. The amount you'll be charged does not depend on the amount of time spent in delivering these solutions. An incident may require multiple contacts and offline research to achieve final resolution.
If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. A single support issue is a problem that can't be broken down into subordinate problems. Less What's an "incident"?Īn incident is defined as a single support issue and the reasonable efforts needed to resolve it.